RRB ALP Help Desk 2020: Ask and Raise Queries at help desk for ALP Candidates

Do you have any queries regarding the RRB ALP Loco Pilot 2020? If yes, then you have visited the right place. The Railway Recruitment Board has opened up a Help Desk Facility for all the ALP (Group C) Registered Candidates. Through the Railway ALP Help Desk facility, candidates can ask their problems to the RRB Exam Conducting Department. The RRB Group C Loco Pilot Help Desk facility is available online on all the Regional RRB Websites.

What do you understand by RRB ALP Help Desk?

RRB Assistant Loco Pilot Help Desk is a service/ resource that is launched by the Railway Recruitment Board. The Help-Desk provides instant solutions and solves the queries of the registered applicants who have applied for RRB Loco Pilot.

Railway Recruitment Board will open up a lot of facilities for the candidates at a time such as knowing the exam city, exam date, and Exam Session, Downloading of free travel authority pass for Reserved candidates, activation of Mock Test Link, Section-wise mark distribution, retrieving forgotten password etc.

The Railway ALP (Group C) Help-desk will be available online only, as the online facility is more smooth and convinient.

How to Use RRB Assistant Loco Pilot (Group C) Help Desk Facility?

As the service is available online, the step by step procedure in details to use the Railway ALP Help Desk facility is as follows-

  1. Visit the Official Website of RRB – indianrailways.gov.in

  2. Once you land on the homepage, you will see a HelpDesk service section.

  3. Click on the section. Then you will be redirected to a new page named Candidate Login Section.

  4. In the Candidate Login, enter the required details asked- User ID and Date of Birth (User Password).

  5. Then click on “Login” button.

  6. Once you are Logged in, you will find the candidate’s details – (His/ Her Registration Number, Name of the Candidate, and Father’s Name)

  7. Next to the Candidate’s Details bar on the top, there is a HelpDesk section for Railway Group C Applicants.

  8. After click the Help desk section, an important note is displayed on the screen-

    Click here to check Frequently asked Questions before logging any grievance- Please Click on View Response to check your Grievance status after 24 Hours”

  9. Click on “Select your Filter Criteria” option

  10. Enter your Grievance Number, Problem Category (Exam City Intimation Advice/ Examination Details Related), and Enter Problem Type.

  11. Click on Search. It will display the query related to your complaint.

  12. If you have any query other than the frequently asked query then, click on the option that says “Click here to raise new a new query”.

  13. It will redirect you to a new window (Grievance Form), select your Problem Category/ Problem Type/ Problem Statement and click on the Submit.

  14. The solution to your problem will be displayed on the screen.

Note: Candidates are advised to use Internet Explorer(10+ Version), Mozilla Firefox (Version 50+) or Google Chrome Version (50+) to fill in the Grievance Form.

RRB ALP (Group C) will allot Exam City, Center and Exam date to all the Railway Loco Pilot Applicants who are going to apply for the exam. The RRB Group C Loco Pilot First Stage CBT will be held in the month of September 2020 (Expected). Few days before the exam, the RRB Loco Pilot willactivate the Login Link to check the Exam City and Center and dates of the CBT. It has also released free travel authority pass for the Category candidates. However, till now the RRB has not declared the RRB Group C Admit Card dates. It is expected that the RRB ALP Loco Pilot Admit Card will be released 4 to 5 days before the commencement of the CBT.

These facilities can be accessed by only those candidates whose application forms have been accepted by the RRB. If you have any other questions related to the RRB Loco Pilot Recruitment procedure, do send a query.

FAQ’s about RRB Admit Card 2020

We wish all the candidates Best Of Luck for the Exams !!

Updated: April 23, 2020 — 4:18 am

The Author

Upasana Pradhan

Hello, my name is Upasana Pradhan, I’m currently working as a Content Writer. I have done my Masters in Electronics and Communication from Delhi Technological University, Delhi. I always had a passion for writing. Apart from that, I love listening music, hanging out with friends, Cooking and Shopping.


Add a Comment
  1. I have Application rrb ntpc Allahabad registration No. 1310248574 & date of birth 22 Jan 1989 but login details not found.

  2. Sir
    I belongs to SC category. I’m selected for document verification foe ALP. Without the knowlege I put YES for ECONOMICALLY BACKWARD CLASS when I’m filling application. I did that without knowing what EBC means. I’ve come to know that it is for unreserved categories. Now is it necessary to produce income certificate even I’m for SC category. Please help me with this sir.

  3. Hi sir

    I belongs to SC category. I have shot listed for DV.when I’m applying for ALP post; I put yes for economically backward class(EBC) without the knowledge of what it is. Now I’ve known that EBC is unreserved categories. Is it necessary of income certificate for EBC as given in notification even I’m from SC category.

  4. please tell me the final cut off marks for loco pilot…

  5. Hi,
    I cleared alp psycho test
    But at the time of filling application form, I did not put date on my photo which was mandotory. Am I going to reject in document verification process.

  6. I pay online payment for ntpc exam.Payment show failed but money deducted from my account.Can this money deducted will refund

  7. Hi sir
    In my score card for alp technician
    For Part A I got
    prorated mark out off 100 is 35.39 but my normalised mark given as 34.48 only..
    But for my friend she got 34.6 as prorated mark and normalised mark as 54.87..
    How was these much differences in marks ?
    How they calculate the normalised mark ?

  8. Sir me Alp cbt 2 exam Dili sir mazya sobt part B madhe dhoka zala ahe sir me 75 paiki 55 Sol kele maze 43 correct 12 rong pro rated mark 52℅ ani normalization mark 30 sir he ks mz friend la 47℅ ahe normalization mark 60 midale plz help me my registration no 310222209 password 01-09-1989 my mobile no 7057106266

  9. Sir I have applied for rrb ntpc ,I want to apply for rrb level 1 posts also ,can i apply for both .

    1. Hi Arun,
      If you are eligible you can apply for the examinations.


  11. Multiple answer sahi hone pe marks milega ya question hata denge

    1. Hi Raman,
      Ye decisions RRB hi le skta hai.

  12. If someone fails in medical of alp can he allow for technician post if preference of post are (1)Alp 2)technician

    1. Hi Prasad,
      Yes it is possible.

  13. I have eye sight….and i have given ALP as my post preference and then Technician….in case if got failed in 3rd stage CBAT or in medical examination , will I be given Technician post orelse my candidature will be cancelled/ please help me with this.

    1. Hi Suresh,
      If you have set preferences for the Technician post also if you must appear for the examination for medical test for technician post. You will be considered.

  14. Hai sir, my anual income was 75000, but i done a mistake was i chooses YES for EBC candidate. Is it any problem in final selections. How can i rectify my mistake.. Please sir reply..

    1. Hi Shaik,
      File an application and get it signed by the Gazetted officer, choosing yourself to be the General Candidate. Withdraw your claim from EBC. Submit this Signed document along with others during your Document Verification. If you have been selected for the examination based on your EBC selection, it will be revoked.

  15. Hi rrb team,
    I have not got my fee refund of my loco pilot exam. I put my correct bank detail on rrb fee refund site.
    After that I have not received my fee money till now.
    Plz check and update.

    Virendra Mishra

    1. HI Virendra,
      Kindly contact the RRB Authority,
      We are an information portal but fee reimbursement procedure is taken care of by another department. Kindly check the contact details above and contact regarding your query.

  16. I am a (Diploma mechanical+ B.E.) candidate, am I eligible for Technician??

    I haven’t gone to ITI.

    1. Hi Arun,
      Check the Eligibility criteria before applying also, the technician Post applications have already been submitted.

  17. Plz sir,i not attempt CBT 2 for alp rrb gorakhapur,because due to late transportation, what I can re attempt exam reg. 390444300 dob.10/10/1990

    1. Hi Ashok,
      When was your exam date? If you have downloaded your RRB ALP CBT 2 Admit Card, then kindly share your Exam Date.

  18. I have give 3 cities for exam like kolhapur Pune and Mumbai i.e within 500 km from my location . For 1st stage i am allocated to mumbai. And now it is given Rajkot in gujrat for 2nd stage CBT 1200km from my location can it be changed. Please help me

    1. Hi Akash,
      No it is not possible. The Exam Cities cannot be changed.

  19. Can I change my CBT2 exam city.

    1. HI Prashanta,
      No you cannot change your Exam City for RRB ALP CBT 2 Examination.

  20. सर मैं उन्नाव उत्तर प्रदेश से हूं मेरा लोको पायलट/टेक्नीशियन CBT-2 इक्जाम सेन्टर पुणे महाराष्ट्र भेजा गया है जो कि RRB द्वारा 09/01/19 को बताया गया। और आस पास के स्टेशन से ट्रेन बहुत कम है जो है उसमें भी टिकट नहीं मिल पा रही है अब इस स्थिति में हम कैसे परीक्षा दे सकते है

    1. नमस्कार विनय,
      आपने जिस ररब में अप्लाई किया ह उसके हिसाब से ही एग्जाम सिटी आल्लोट हुआ है |
      एग्जाम सिटी चेंज करने का कोई ऑप्शन नहीं है आपको एग्जाम सिटी और एग्जाम सेण्टर पे निश्चित तारिख पे पहुंचना ही होगा |

  21. My name is Pinki Ojha.
    I am qualified for Alp and technician cbt 2 .My applied rrb zone is Kolkata.My cbt 2 exam center is bhubaneswar.rrb clarified that cbt 2 exam center will be held in same zone…so would you please change my cbt 2 exam center or clarify my doubt??

    1. Hi Pinki,
      There is no way to change the Exam City.

  22. 300144285 roll no cpt 1 revasied reuslt not qualify but first time reuslt qulify display but ab nhi display go rha h

  23. sir my name is shivam bhaskar.And my registration number is 150416916 but sir I have not received my money back till now even I checked my bank account details it is correct,then also it has not come in my account how much time it will take to back my account.plse reply

    1. Hi Shivam,
      The correct bank details have already received the Refund amount.

  24. sir , i have applied for wireman , and on degree i had opted heat engine, so after modification i have opted 10+2 …. so i for cbt 2 now which should i study,,,,,, wireman,heat engine,10+2 ( physic n maths)…. please reply very indeed plzzz

    1. HI Prahlad,
      Prepare for the exam trade that is mentioned on your RRB ALP CBT 1 Result 2018.

  25. I had been shown as sholtlisted for second stage cbt in score card but in the reviced list my number is not seen.

    1. Hi Sneha,
      Kindly check your Roll Number that you are entering to check the result. Or maybe you are searching for your roll number in the wrong RRB Zone.
      Reconsider checking the details. The RRB Zone that you have applied in for CBT 2 will publish your roll number if you have been selected for PET.

  26. Hii Sir Mera phle cbt 1 time reuslt me qulif dikha rha tha mgr ab nhi dikha rha h sir esa kyu sir

    1. Hello Rani,
      Results me sabhi answers ko revise kiya gya h.
      Result revision me marks kuch candidates k badh gye hain or kuch candidates k ghatt gye hain.
      Agar aap new cut off marks ko clear nahi krr paye hain to aapke result me not selected hi show hoga.

  27. Resected Sir,
    Mera B.tech Electronics and Communication se h or exam mera electronics machine se h . M tayari konse subject ki karu sir ji. Or mene form apply ajamer se kiya tha or bord cbt 2 alahabad se kiya h to exam center kaha aayega sir ji. Or alp cbt 2 me agar second paper me paas nahi huye to rrb se bahar ho jayege kaya sir ji. Kaya B.tech volo ki degree m koi benifit hoga ya nahi sir ji. Please reply sir.

    1. Hi Manveer,
      Aapne application Modification k waqt jo Exam Trade bhara h uske anusaar ki tyari kijiye.
      Aapka Exam Center aapke Admit Card me hi mention hoga.
      Aapne RRB Allahabad apply kiya h to aapka result, cut off or merit list RRB Allahabad ki website pr milega.
      RRB ALP CBT 1 ka result 20 december ko aayega.
      CBT 2 me bhi aapko qualify krna zaruri hai.
      Agar aap CBT 2 Qualify nahi krte hn to aap aage k exams nahi de payenge or is recruitment me aage nahi badh payenge.
      Kisi bhi candidate ko unki degree k basis par koi benifit nahi h. Haan aap apni degree k base par Exam Trade choose kr skte the.
      Agar aapke aur bhi koi swaal h ya kisi trh ki jankari chahiye to aap hume dobara comment me pooch skte hain.

  28. Sir mera normelize karke 29.94 score hai or mai OBC category se hu or mera board Muzaffarpur hai jiska cutoff 30.02 ke aas pass hai kya mera cbt-1 ke revised result aane wala hai kya mai qualify kar skta hu. Please reply me

    1. Hello Ankesh,
      RRB ALP Revised Result release hone par aapko final marks mill jayenge uske basis prr hi hum aapko confirmation de skte hn ki aap qualify krte hn ya nahin. Thoda sa intezaar kijiye. 20th December ko result or cut off bhi release hojayega to aapko khudd pta chall jayega ki aap qualify krr chuke hain ya nahin.

  29. sir mene pahle by mistake 10+2 se alp ke liye aaply kiya tha mere iti bhi hai
    jab rrb ne add more qualification link dobara open ki thi to mene iti bhi add kr diya
    electrician se lekin ab me confuse hu ki mera part b ka exam iti ke base par ayega ya 10+2 ke please sir suggest me someting

    1. Hi Pawan,
      Aapke modifications k baad wale selection k bases par aapka Exam hoga. So aapka exam ITI k bases par hoga.

  30. Sir Namaste…
    Sir Mai sc m aata ho or mere admit card m category general aaya h..
    Phir bhi m cbt1 m pass ho gya ho Lekin sir ye mujhe change krana h to sir plzzzzzzzzzzzzz 👏 help me……….

    1. Hi Sanjay,
      Application modification ka time over ho chuka h. Aapka SC certificate submit nahi hua h isiliye apka Category general mention h. aapko uske according hi ab aage exam dena pdega. Agar modification ka option open hoga to aapko inform krr diya jayega.




  34. sir i have completed my BE in computer science engineering so i am eligible for the alp post

  35. registration no 440496163 d.o.b 05-11-1989. Name- vikas , my response is not show , give any solution to show my alp exam response please sir

  36. hello, i am rajesh and i am not able to download RRB group D admit card as it is showing incorrect credential.

  37. can we change the exam date

    1. no, you can not change any of details like – RRB Group D Exam date, Exam center & others.

  38. can we change the exam date

  39. can I change my exam date

  40. when the refund credited in our a/c

  41. I forget my registration number so please send me the my registration number….

  42. HI ,

    1. no, you can not change your exam center.

  43. My registeration id is 440111725, date of birth is 20 march 1994 and i still didn’t got my exam centre details, on the website when i try to login it says that you can see your exam centre details by 20th aug 2018 but its been 21st aug now and still the same message is displayed there. Please help sir and mail me if anything is possible.

    1. Hi vishesh,
      Apka RRB ALP ka exam 4th September ko delhi me hai. Aur Aap Apna exam center exam date se 4 days pehle dekh sakte ho. Apka Admit Card 1st Sep 2018 ko release kiya jayega.

  44. Sir i can’t get registration number.. I am forgot that and i tried many more times to recovery registration number but i can’t get.. Plese help me sir

  45. hello sir,
    i have been trying hard to print my admit card but it says invalid credentials.
    ID/Registration no. 440979353
    DOB: 02/08/1996
    I tried to retrieve new reg. ID by “forget password” but the operator displays the same message.I also tried to raise my query at official page of RRB help desk but didnt get any response.I applied for allahabad.Please help.

    1. Please, Match your registration number & date of birth in Your Application to do login for RRB ALP admit card

  46. sir i have an register number of 10 digit but login details got only 9 digits what can i do now and what about my exam

  47. Sir I have got location but didnot got college centre and exam is on 9th august when I will be getting my exam centre

  48. My reg. No. is 10 digit but at site allow reg. no.
    only 9 digit
    I applied for rrb nanded
    How can i will check please reply.

  49. Is there anyone those who got the admit card 10 digit number my exam date in 9 august so please let me know my registration no. is 1480636026 and password 08091993

  50. My reg. No. is 10 digit but at site allow reg. no.
    only 9 digit
    I applied for rrb bangalore
    How can i will check please reply.

    1. please hep me out for the same i got 10 digit of registration number but they demand 9 degit..i have alredy gone through the forgot registration number option got same as i have 10 digit

  51. i have applied for Chandigarh state

    reg no 1181434875

    i have applid for rrb ahmdabad unit

  52. How will I require the rejected list for not able access photos from applications. My 410108575. For ALP . Or refund the money. ₹500

  53. Sir
    My details are not matched
    Incorrect details coming plz help me sir

    Login Id : 420087874
    Password : 21101994

    1. Kindly check your details again in RRB ALP Application Printout and try again. Og go to ALP help desk and rise queries.

  54. My registration no is of 10 digit no. but link opens with 9 digit no. My regeneration no is 2480807953. DOB is 25/11/1986.

    1. send me complete details of your (Reg no, DOB, from which state you applied, email, mobile, adhaar & More). or you can go through this link – http://rrb5.rly-rect-appn.in/alptech2017/index.php

  55. my registration no is of 10 digit no but link open with 9 digit no .how do i check my exam date. my regeneration no is 1880297457. DOB is 16/04/1987.

    1. Kindly check your Registration number in RRB ALP Application printout again. or go through forgot registration number link and get your registration number again.

  56. sir my register id is not working many times i had tried i also request for new registration but it also does not working i have my registration no. on mail
    reg no.440029938
    password 05051994
    e-mail – pramod23467@gmail.com
    mobile- 7259906600

    1. When is your ALP exam?

  57. my registration no is of 10 digit no but link open with 9 digit no .how do i check my exam date. my regeneration no is 1780528488. DOB is 21/05/1994.

    1. Hi Tarun,

      When is your RRB ALP Exam?

  58. hey,
    Iám facing the same problem.my registration numeber if 10 digit but itis accepting just 9 digits .Did you find any solution. I applied for rrb chandigarh.
    can anyone tell how can i contact rrb chandigarh

  59. I am umesh barker my rrb alp reg no 270247860 I am living in Goa but my exam center is Hyderabad I can not to go there because my health condition is very bad so plz give me the exam center in any another place in Goa kindly I request to you sir this is my big apacrunity plz sir

  60. Sir I want to postpone my exam date because I am not able to reach the place by the given time
    My reg no is 120173500

  61. Sir mere application form me class 12 aur class 10 ka passing year interchange ho gaya hai galti se ab kya hoga …..?

  62. Respected sir.
    I applied alp but reg Id lost and my applied email id lost my name is karri viswanadham,my date of birth:-15-08-1991, my father name:-karri ramarao,my email id:-karriviswanadham2@gmail.com
    pls help me sir…

  63. Sir
    I completed my three year diploma after highschool (10th).
    Now my eyesight is decrease so i am not eligible for ALP.
    I WANT to know that am i eligible for technician post of 10+2 level (cat no. 70&71)
    Is diploma is equivalenet to 10+2 for rrb jobs.

  64. SIR I LOST MY USER ID , PASSWORD SO KINDLY SENT ANY OPTION PLZ .. Koi or option ho to bataye sir me kese pata kru apna exam center or date pls sir help…

  65. sir my register id is not working many times i had tried i also request for new registration but it also does not working i have my registration no. on mail
    reg no.310319131
    password 08091997
    e-mail – vaibhavwatekar@yahoo.in

    1. im also having the same issue my friend. i made a complaint to rrb trivandrum 2 days before but has not replied

  66. My reg. No. is 10 digit but at site allow reg. no.
    only 9 digit
    I applied for rrb ranchi
    How can i will check please reply.

    1. i have same problem .did you find anysolution

    2. same issue am also unable to open

  67. SIR I LOST MY USER ID , PASSWORD SO KINDLY SENT ANY OPTION PLZ .. Koi or option ho to bataye sir me kese pata kru apna exam center or date pls sir help…

    1. Nahi pata laga kya AAPKO APNA ALP DATE,

  68. SIR,
    MY REGISTRATION NO IS 1980181565



    1. it shows invalid credentials. Please check your ALP Application printout or mail for correct information.

      1. Your statement is not right because so many candidate have 10 digit reg. no. i also facing this problem.
        Please check from your department (RRB) for this problems.
        Please suggest what can we do.

  69. bihari hone pe aaj sarmindgi mahsoosh ho rahi hai jan bujh kar itna dur bhopal centre diya gaya hai ki pahuch hi n paay 400 rupya lautana v nahi padega kya dimaag paya hai


  71. hi sir i applied for alp rrb patna.but you provide exam centre in M P which distance is aprox 1700 km.plz give me a local centre which distance is aprox 500 km.i am a lobourand general class student.

  72. Hi i applied for rrb ALP in karnataka,Which city would be my Exam centre and Where i should go

  73. Dear sir,
    i have working on Bhuj Gujarat and my RRB Grop C Exam center have jabalpur so therer will tough to go on there.so i wanna change examination center

  74. sir my register id is not working many times i had tried i also request for new registration but it also does not working i have my registration no. on mail
    name nikhil kumar
    reg. 150044193
    password 04071997
    mail snikhil068@gmail.com

    1. From which State You have applied for RRB ALP..?

    2. sed your complete details which is require to log in or check your details in your printed Application

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